Terms & Conditions - Tours
This contract governs the passenger transport service provided by Caruso Limo trading name of the company headquartered in Sorrento, VAT number: 08850441216, hereinafter referred to as the "Company" or "we," and the user of our services, hereinafter referred to as the "Client." By accessing, browsing, and using our website or any of our applications through any platform and/or completing a reservation, the Client acknowledges and agrees to have carefully read, understood, and adhered to the following Terms and Conditions. By making a reservation with our Company, the Client agrees for themselves and for all those indicated in the reservation, including minors and persons with disabilities, to be bound by these Terms and Conditions.
RESERVATION
Caruso Limo services can be booked online through the Company's website www.carusolimo.com and manually, via email at info@carusolimo.com, and through our official mobile contacts indicated on our website. Our services must be booked at least 48 hours in advance.
For bookings received without adequate notice, our Company reserves the right to unilaterally cancel the reservation, committing to promptly notify the Client. Once the reservation is completed, the Client receives written confirmation via email with a booking code and complete details of the car services. The Client is asked to check the content of the confirmation and report any discrepancies via email.
Our Company will not be responsible in any way for the communication of incorrect data by the Client and any inconvenience that may result from it.
INCLUSIONS The rate includes a vehicle with a private driver, all costs related to car travel, additional services requested by the Client, parking fees, and other vehicle payments.
EXCLUSIONS The rate never includes expenses for meals, entrance tickets, optional costs, personal expenses, tips, professional tour guide, extra hours (to be paid on-site).
PAYMENT
30% payment for tour, shore excursions and transfers is required in advance to confirm the reservation. The Client can pay directly on our website at the end of the booking process using payment cards.
Payment is processed through a secure third-party online payment gateway in accordance with applicable law.
DELAYS POLICY
In case of flight, train and ferry delays, the driver will wait for Client arrival at the designated pick-up location. Caruso limo will charge extra costs for the waiting time
CANCELLATIONS-DEPOSITS-REFUNDS
Cancellation of both private tours and cruise tours requires that 30% of the deposit be retained as a deposit. For transfers, cancellation of the reservation without penalty is accepted when received with a minimum notice of 72 hours before the appointment time. In case of no-show, the full amount will be charged.